Telecom equipment providers have been, for the past 10 years, dealing with a new reality in the market place.  Telecom services providers are no longer bound to one or two major equipment manufacturers.  In today's environment a specific voice, data, or multimedia service offering can be provided by integrating two or more vendors' equipment; thus creating an end-to-end solution.  While most telecom equipment manufacturers are taking this new reality into consideration in their product development phase, not enough emphasis is made on the post product production phase.  Mainly in marketing, sales, and as importantly end-to-end System Quality Assurance.  Telecom Services providers do not like to hear the phrase "the problem is caused by the other vendors' equipment".

Our Services as relate to:

- System Quality Assurance: SQA, as we all know, does not end in the developer lab. Systems can perform flawlessly in the lab in a stand alone environment, but when integrated into a customer environment, lab or in the field, new problem and issues will surface. We will work with your system test engineers and your customer's technical contacts on identifying the cause, solving the problems, and demonstrating the newly enhanced solutions.

- Marketing Support: one of the most effective tools in marketing your solution is a live demonstration of your solution and its capabilities. A proof of concept or a demonstration is normally limited in functionality. It has to be flawless, and it has to demonstrate key functions your customer can build a service on. We work with your marketing, your system test teams, and your customer technical contact on defining, setting up, and executing the demonstration. We also provide assistance with technical presentations to your customers.

- Sales Team Support: once a customer buys in a successful demonstration or customers that already know they need your product, the sales team gets involved. Again we work with your sales team, system test team, and your customer technical contact in defining, setting up, and executing the trial or FOA.

- We use a Customer Questionnaires Form to better and accurately understand the customer trial needs and the customer lab or field environment. This first phase of the trial process project a professional approach and alleviate some of the customer's technical concerns by pro-actively seeking the appropriate technical information.

- Define, plan and execute trials and First Office Applications in your lab, at your customers lab, or for field deployment.

- Training: personnel as well as customers.

- Program Management: Project consulting and project management know-how.

- Integration support: integration of multi-vendors products in an end-to-end solution.

- We treat all private and proprietary information belonging to your company or any of your company's suppliers and customers with the utmost confidentiality. We do sign a non-disclosure agreement as well as other agreements regarding intellectual property.

Our Experience Overview: